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Some students can't see their assigned activity or lesson. What should I do?
There are a few common things to check:
Correct section/lesson: Make sure students are in the correct section and looking for the right lesson. Students no longer need to enter codes for lessons—they can scroll to find any lessons they've already accessed.
Check device date/time: On some devices (like Chromebooks), if the date or time is incorrect, the platform may not show the correct activities. Ask students to check their device's date and time and update it if needed.
Verify student view: If problems persist, ask the student to show what they see on their screen (a quick screenshot or photo is helpful).
Follow up with Support: If the issue continues after these steps, provide the names of the affected students so they can investigate further.
Correct section/lesson: Make sure students are in the correct section and looking for the right lesson. Students no longer need to enter codes for lessons—they can scroll to find any lessons they've already accessed.
Check device date/time: On some devices (like Chromebooks), if the date or time is incorrect, the platform may not show the correct activities. Ask students to check their device's date and time and update it if needed.
Verify student view: If problems persist, ask the student to show what they see on their screen (a quick screenshot or photo is helpful).
Follow up with Support: If the issue continues after these steps, provide the names of the affected students so they can investigate further.